Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nexashoppee@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nexashoppee@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexashoppee@gmail.com.
Shipping Policy
Processing Time
Orders are processed within [1–2 business days] of confirmation. You'll receive a confirmation message via WhatsApp/SMS/email once your order is placed.
Delivery Time
- Kerala & South India: [3–5 business days]
- Rest of India: [5–8 business days]
- Remote areas: [7–10 business days]
Delivery times are estimates and may vary due to courier delays, weather, or local holidays.
Shipping Charges
- Free shipping for all orders
Order Tracking
Once shipped, you'll receive a tracking link via [WhatsApp/SMS/email] to follow your order in real time.
Cash on Delivery (COD)
COD is available on eligible orders across India.
Delays
If your order hasn't arrived within the estimated window, please reach out via our Contact page or WhatsApp, and we'll track it down for you.
Return & Refund Policy
Return Window
You may request a return within [7 days] of delivery if the product is damaged, defective, or significantly different from what was ordered.
Conditions for Return
- Item must be unused, in original packaging, with all tags/accessories intact
- A short video or photo of the issue is required at the time of the return request (this speeds up approval significantly)
Non-Returnable Items
[Personal care/hygiene items, customized products, and items marked "final sale" are not eligible for return.]
How to Request a Return
- Contact us via [WhatsApp/Contact page] within the return window
- Share your order number and photos/video of the issue
- Once approved, we'll arrange a pickup or ask you to ship the item back
- Refunds are processed within [5–7 business days] of us receiving the returned item
Refund Method
- Prepaid orders: refunded to the original payment method
- COD orders: refunded via [UPI/bank transfer], since there's no original payment method to reverse
Damaged or Wrong Item Received
If you received a damaged or incorrect product, contact us within [48 hours] of delivery with photos — we'll send a replacement or refund at no extra cost to you.