Refund policy
Last updated: September 1, 2026
Return Window You may request a return within 7 days of delivery if the item is damaged, defective, or significantly different from what was ordered.
Conditions for Return
- Item must be unused, in original packaging, with all tags/accessories intact
- A short photo or video of the issue is required to process your request quickly
Non-Returnable Items Personal care and hygiene items, customized products, and items marked "final sale" are not eligible for return.
How to Request a Return
- Contact us via WhatsApp (+91 9745873599) or our Contact page within the return window with your order number and photo/video of the issue
- Once approved, we'll arrange a pickup or ask you to ship the item back
- Refunds are processed within 5–7 business days of us receiving the returned item
Refund Method
- Prepaid orders: refunded to the original payment method
- COD orders: refunded via UPI (preferred) or bank transfer
Damaged or Wrong Item Received Contact us within 48 hours of delivery with photos — we'll send a replacement or refund at no extra cost.
Cancellations Orders can be cancelled within 2 hours of placement, provided they haven't shipped yet. Contact us immediately via WhatsApp at +91 9745873599 or email support@nexashoppe.co.in with your order number.
Contact Us Questions about a return or refund? Reach us at support@nexashoppe.co.in or via our Contact page.